Frequently asked questions
Does the hotel have parking?
Yes — the hotel has its own car park in the city centre: 20 spaces, PLN 65 per day.
The number of spaces is limited, so we recommend reserving a spot in advance. Simply note it when booking your room or call our reception (+48 12 422 76 66) — we will confirm availability and share the details.
How far is the hotel from the Main Market Square?
The hotel is about 500 metres from the Main Market Square — a few minutes' walk.
Best Western Plus Kraków Old Town sits at ul. Świętej Gertrudy 6, in the very heart of Kraków's Old Town. Wawel Castle (approx. 550 m) and the atmospheric Kazimierz district (approx. 1.3 km) are also a short stroll away — an ideal base for exploring Kraków on foot.
Can I bring a pet to the hotel?
Yes, the hotel is pet-friendly.
Staying with your pet involves an additional fee of PLN 40 per night, with no restrictions on the size, number or type of animal. Please let our reception know in advance if you are travelling with a pet — we will prepare the room for your companion.
How do I get from Kraków-Balice airport to the hotel?
Kraków-Balice Airport (John Paul II) is about 15 km from the hotel.
The most convenient way is by public transport — in two ways:
- Bus + tram (approx. 30–35 min): bus no. 300 from the airport to the “Muzeum Narodowe” stop (approx. 19 min), then tram no. 8 towards Borek Fałęcki to the “św. Gertrudy” stop (approx. 7 min) and a 1-minute walk (32 m) to the hotel.
- Train (approx. 35–40 min): from the Kraków Lotnisko station (about a 5-minute walk from the terminal) take the KML train towards Wieliczka Rynek-kopalnia to the Kraków Grzegórzki station (approx. 23 min), then about a 10-minute walk.
A direct taxi or car ride from the airport usually takes 25–30 minutes.
View the route in Google Maps →Is the hotel accessible for guests with disabilities?
Yes — the hotel has step-free entry, a lift and a room adapted for wheelchair users.
Please note that the lift stops at half-landings, so most rooms are reached by a few steps — only the first floor is step-free. For any specific accessibility questions, please contact our reception — we will be glad to help you plan a comfortable stay.